5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of supplying the service that property supervisors want, but also often do not due to a lack of ongoing quality control processes.
Safety guard companies are unlike any vendor that a home manager usually hires. If you employ a painter, you are able to see whether or not they are doing their tasks by taking a look at the walls. But when you employ a security guard business, how often can you determine if the guard company is performing their job including running background checks and drug screenings, providing great training to your own guards, and effectively tracking and supervising your guards. In most instances they probably are, but it is crucial to implement a system of verification and quality control to make sure that problems connected with the deficiency of performing these tasks don’t begin to happen.
In this article we will discuss five (5) simple steps to enhancing your security guard service and attaining everything you picture as your ideal gate house security guard.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your condition is one of those states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security provider and inquire does it look adequate.
Additionally, is the security guard firm performing background and drug screenings on all of your defenses until they send them to your property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another excellent method to screen if the guard is a good fit for your house is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This first dialogue will tell you a good deal about what to expect from that guard and it gives you an opportunity to ask a different guard if you think that it is necessary.
Assess Guard Training
Though most security guard companies have a very thorough orientation that introduces every guard to the business itself, in many circumstances the shield’s orientation to his assigned land isn’t quite as complete. We call the orientation to the assigned land”Site Specific Training”. Learn What your website specific training looks like:
• Does it happen at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security firm double bank? (Double banks is the process of experiencing a veteran guard working at the same time as the new guard.)
• How thoroughly are your article requests explained?
Determine the response to every one of the questions and be certain that they match what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and your website specific training to acquire an understanding of what goes into preparing a guard to operate at your property.
Guard supervision is one of the more important factors of very good security guard service. When security companies deliver poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the guard to understand and better understand their duties. When the guards aren’t being supervised, they begin to feel that their job isn’t important and they begin to find themselves as less of a region of the security team. When guards don’t feel as part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t require on-site supervision, how does your security guard firm remotely supervise its guards? Outside the Standard security firm field manager spot checks, the two methods of distant supervision that prove most effective are: Officer Check-Ins
In case your guards are required to make rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they are in your property. These monitoring systems permit the security guard business to monitor the log and time the activity of these guards while they are making rounds to several areas in your property. Most Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be provided with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the security guard provider provides a method of making certain that each guard is safe and alert. By having guards check-in regularly with the security guard business, at least each 30 minutes, guards believe that their security is important and that being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out exactly what is happening with your security while you aren’t there. During these inspections, be sure to ask your security guards questions about their responsibilities and duties to make sure that they know their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Remember, when selecting a security consultant be sure that the consultant isn’t actually a security guard business. If so, your audit is sure to develop problems with your current security guard business.